Customer Relationship Management (CRM) is used to enhance customer service through automated marketing and sales activities. It serves as a platform to manage your contact data and create a central repository for all the related interactions.
Marketing team can mount more effective campaigns and maximize its budget with an integrated solution. With access to key customer information, your marketing team can execute highly targeted promotions at new and existing customers, for example promoting overstocked items or a new product that matches a customer’s buying history
Focus your sales team on working on the right business, at the right time. Sage CRM customers have increased the productivity of their sales teams by up to 40%, helping to improve sales performance across their business - in the office or on the road – and making informed business decisions every day.
Your customers are the lifeblood of your business. Nurturing customers and providing them with an excellent customer experience will improve your retention rate and drive growth. As a growing business that puts customers first, Sage CRM features can help you in retaining existing customers, cross-sell & up-sell your products and use valuable informations about existing customers to find new ones.
Integrating Sage CRM with your accounts system ensures each department is working with the same information and communicating in the same way. The result is greater insight into business performance, with more efficient processes, improved productivity and communications, all of which open new opportunities for business growth.
Know where your business stands among your competitors, and go on to make more informed and sound business decisions with sales CRM. Sage CRM software is amongst one of the most trusted online CRM solutions in India that offers a 360-degree view of your customers along with insightful analytics and intelligent reports related to customers’ buying history, preferences, behaviours, etc., all from a single and easy to use dashboard. All in all, Sage CRM system helps you leverage the power of intelligent customer information and insights to skyrocket your sales.
CRM offers salespeople with the most prominent ability to work from their smartphones or mobile devices irrespective of where they are located geographically. This makes sure that they receive and get access to instant, up-to-date and real time insights pertaining to customer data even when on the run. Mobile CRM system ensures that the sales team enjoys real-time and instant access to customer data so that they never miss out on important client meet-ups and appointments thus, driving successful deal closure.
Sage CRM system comes with the innate ability to integrate with key social media channels such as Facebook, LinkedIn, Twitter, etc. helping your business interact and connect with prospects and customers. This helps the sales and marketing teams to not only engage with prospects/customers in a collaborative way, but also helps them to generate quality leads, drive brand loyalty, improve customer retention, enhance customer experience, develop strong relationships and most importantly, drive revenue.